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INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes, you will receive the same product as shown in the picture. Our home-use weight loss pills are strictly produced in accordance with the product images displayed—we adhere to consistent quality standards, ingredient configurations, and packaging designs to ensure that the actual product you receive is identical to what you see.
We understand your concern about product consistency, so we have strict quality control and inspection procedures throughout the production and packaging process. Every batch of products is checked against the standard product images to avoid any discrepancies in appearance, ingredients, or specifications. If you find any obvious differences between the received product and the picture after receiving it, please contact our customer service team promptly, and we will provide you with a satisfactory solution.
Where can I view my sales receipt?
You can easily view your sales receipt through your personal account on our official website or mobile app, following these simple steps: First, log in to your account using the registered email address or phone number associated with your purchase. Then, navigate to the "My Orders" section—this is where all your past and current orders are stored, and you can use the search bar or date filter to quickly locate the specific order for which you need the receipt ¹ ⁶. Once you find the target order, click on it to enter the order details page, where you will see an option labeled "View Receipt" or "Download Receipt" (the exact wording may vary slightly by device) ³ ⁷. Click this option to view the electronic receipt directly in your browser, or download it as a PDF file for printing or long-term storage ¹ ³.
If you placed your order via a third-party e-commerce platform (such as Amazon, AliExpress, or Walmart), you can view the receipt through the platform’s own order management system. For most platforms, log in to your account, go to "Purchase History" or "My Orders", select the relevant order, and look for the "Invoice" or "Receipt" option to access it ¹ ⁶ ⁷. Additionally, a copy of your electronic receipt will be automatically sent to your registered email address immediately after your payment is confirmed—you can also search for the email using keywords like "order receipt" or your order number to find it ⁴ ⁵.
If you encounter any issues (such as not finding the receipt, or the receipt not generating), please first confirm that your order payment status has been updated to "Paid" (receipts are only generated after successful payment) ³. If the problem persists, contact our customer service team with your order number and registered email address, and we will assist you in retrieving or reissuing your receipt promptly.
How can I return an item?
We offer a convenient and standardized return process to ensure your rights and interests, in line with relevant consumer protection regulations ¹ ³. You can return your home-use weight loss pills following these simple steps, and please note the return eligibility and related requirements to avoid unnecessary trouble.
First, confirm your return eligibility. You have 7 calendar days from the date you receive the product to apply for a return (the 7-day period starts from the day after you sign for the product) ¹ ³. To be eligible for a return, the product must be in good condition—unopened, with the original packaging, and all accessories (such as instruction manuals) and gifts (if any) must be kept intact and returned together ¹ ³ ¹². Please note that if the necessary one-time sealed packaging of the product is damaged, or if gifts are missing, we may not accept the return or may require you to pay the marked price of the missing gifts ¹ ³.
Second, submit a return application. Log in to your personal account on our official website or mobile app, go to the "My Orders" section, find the order you want to return, and click the "Apply for Return" or "After-Sales Service" option ⁴. Fill in the return reason (e.g., product mismatch, change of mind) and upload photos of the product and its packaging if necessary, then submit the application. Our customer service team will review your application within 24 hours, and you will receive a notification once the application is approved ⁴.
Third, send back the product. After your return application is approved, we will promptly provide you with the accurate return address, contact person, and contact phone number ¹ ³. You can choose any logistics company to send back the product, and please keep the delivery receipt and logistics tracking number for future verification ¹ ³. The shipping cost for the return shall be borne by you, unless the return is caused by product quality issues (such as inconsistent ingredients, safety hazards) ¹ ³ ².
Finally, wait for the return inspection and refund. After we receive the returned product, our quality inspection team will check whether the product meets the return standards within 3 working days ¹ ³. If the inspection is passed, we will process your refund within 7 days from the date of receiving the returned product ¹ ³. The refund will be returned in the same way as your original payment (e.g., credit card, Alipay, PayPal), and the refund amount will be the actual amount you paid ¹ ³. If you used coupons, points, or vouchers to pay, they will be returned in the corresponding form ¹ ³.
Special notes: If your return application exceeds 7 days from the date of receipt, or the product is damaged due to improper use, we may not be able to accept the return ². If you encounter any problems during the return process (such as unapproved application, unclear return address), please contact our customer service team with your order number, and we will assist you in solving the problem promptly ² ³.
You can easily view your sales receipt through your personal account on our official website or mobile app, following these simple steps: First, log in to your account using the registered email address or phone number associated with your purchase. Then, navigate to the "My Orders" section—this is where all your past and current orders are stored, and you can use the search bar or date filter to quickly locate the specific order for which you need the receipt ¹ ⁶. Once you find the target order, click on it to enter the order details page, where you will see an option labeled "View Receipt" or "Download Receipt" (the exact wording may vary slightly by device) ³ ⁷. Click this option to view the electronic receipt directly in your browser, or download it as a PDF file for printing or long-term storage ¹ ³.
If you placed your order via a third-party e-commerce platform (such as Amazon, AliExpress, or Walmart), you can view the receipt through the platform’s own order management system. For most platforms, log in to your account, go to "Purchase History" or "My Orders", select the relevant order, and look for the "Invoice" or "Receipt" option to access it ¹ ⁶ ⁷. Additionally, a copy of your electronic receipt will be automatically sent to your registered email address immediately after your payment is confirmed—you can also search for the email using keywords like "order receipt" or your order number to find it ⁴ ⁵.
If you encounter any issues (such as not finding the receipt, or the receipt not generating), please first confirm that your order payment status has been updated to "Paid" (receipts are only generated after successful payment) ³. If the problem persists, contact our customer service team with your order number and registered email address, and we will assist you in retrieving or reissuing your receipt promptly.
Will you restock items indicated as “out of stock?”
Yes, we do plan to restock most items marked as “out of stock,” and we have a standardized restocking process to ensure we meet customer demand promptly ¹ ⁴. Our operation team continuously monitors sales data, inventory levels, and market demand to evaluate restocking needs, and we work closely with our suppliers to arrange replenishment in a timely manner ¹ ³.
The specific restock time varies slightly depending on the product type, supplier lead time, and logistics arrangements ⁴. For most of our home-use weight loss pills, the restock period is usually 5-7 business days from the date the item is marked as out of stock ⁴. In some cases, if the product requires special production or has longer supplier lead times (such as limited-edition formulas), the restock may take 10-14 business days, but we will always display the estimated restock date on the product page once it is confirmed ¹ ⁵.
To help you avoid missing the restock, we offer a convenient low-stock alert service ³. You can set up restock notifications by clicking the “Notify Me When Restocked” button on the out-of-stock product page, then entering your email address or phone number. Once the product is restocked and available for purchase, we will send you an immediate notification (via email or SMS) ³. This service is free and easy to use, ensuring you can get the product you want as soon as it is back in stock.
Please note that a small number of products may not be restocked—this usually applies to discontinued items, seasonal products, or products that are being upgraded to newer versions ⁴. If an item will not be restocked, we will clearly indicate “No Restock Planned” on its product page to avoid any confusion. If you are unsure about the restock status of a specific product, you can contact our customer service team with the product name or SKU, and we will provide you with the most accurate restock information ¹.
Special notes: If your return application exceeds 7 days from the date of receipt, or the product is damaged due to improper use, we may not be able to accept the return ². If you encounter any problems during the return process (such as unapproved application, unclear return address), please contact our customer service team with your order number, and we will assist you in solving the problem promptly ² ³.
You can easily view your sales receipt through your personal account on our official website or mobile app, following these simple steps: First, log in to your account using the registered email address or phone number associated with your purchase. Then, navigate to the "My Orders" section—this is where all your past and current orders are stored, and you can use the search bar or date filter to quickly locate the specific order for which you need the receipt ¹ ⁶. Once you find the target order, click on it to enter the order details page, where you will see an option labeled "View Receipt" or "Download Receipt" (the exact wording may vary slightly by device) ³ ⁷. Click this option to view the electronic receipt directly in your browser, or download it as a PDF file for printing or long-term storage ¹ ³.
If you placed your order via a third-party e-commerce platform (such as Amazon, AliExpress, or Walmart), you can view the receipt through the platform’s own order management system. For most platforms, log in to your account, go to "Purchase History" or "My Orders", select the relevant order, and look for the "Invoice" or "Receipt" option to access it ¹ ⁶ ⁷. Additionally, a copy of your electronic receipt will be automatically sent to your registered email address immediately after your payment is confirmed—you can also search for the email using keywords like "order receipt" or your order number to find it ⁴ ⁵.
If you encounter any issues (such as not finding the receipt, or the receipt not generating), please first confirm that your order payment status has been updated to "Paid" (receipts are only generated after successful payment) ³. If the problem persists, contact our customer service team with your order number and registered email address, and we will assist you in retrieving or reissuing your receipt promptly.
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